Frequently Asked Questions

We’ve answered your top questions about how Livolab works and benefits you.

1. Why is the goal of preventive care?

Preventive care detects serious diseases before symptoms appear, when treatment is simpler, outcomes are better, and costs are lower. Many life-threatening conditions develop silently for years before they are noticed.

2. How is Livolab different from regular health screenings?

Livolab is not a one-off checkup. It is an ongoing screening programme that follows you over time.

We coordinate your screenings, track follow-ups, and guide you through the process – while encouraging consistent participation through the Livolab Bonus.

3. What does Livolab actually do for me?

Livolab:

  • Supports the coordination of your screening tests after doctor review

  • Schedules appointments with partner screening centres after tests are confirmed by the doctor

  • Tracks your follow-ups

  • Ensures results are reviewed

  • Sends reminders so you stay on track

You get a structured, ongoing programme focused on early detection, with screening tests confirmed by a doctor — not random test bundles.

4. Who can join Livolab?

Livolab is designed for any adult, including those with existing medical conditions.

If you already have a condition on our list, you may still join and be screened for other applicable conditions. Screening focuses on detecting diseases before they develop.

5. How does the Livolab screening process work?

After you signup:

  1. Your screening tests are reviewed and confirmed by a doctor
  2. We arrange your screening with partner screening centres based on the doctor-approved tests
  3. We manage your follow-ups and future screenings

Everything is coordinated for you — you just need to attend your appointments.

6. What happens if something serious is detected?

You will be promptly informed and advised to proceed with further medical evaluation by a doctor. Early detection allows timely treatment and better outcomes.

7. What is the Livolab Bonus?

The Livolab Bonus is a built-in programme feature that grows over time as you stay on track with your screenings. It is designed to recognise and encourage consistent participation in your health programme. We only require a doctor’s memo stating the diagnosis date. No complex claims, no prolonged medical paperwork.

8. How does the Livolab Bonus work?

Your Livolab Bonus builds over time as you stay on track:
  • After your first year: S$5,000
  • Each year after: S$200 added
If a covered disease is diagnosed despite staying on track with the programme, your Bonus becomes available in accordance with the programme Terms and Conditions.

9. How is a diagnosis verified?

You can upload a doctor’s memo confirming the diagnosis and date of diagnosis. We will review it and keep you updated – no complex paperwork.

10. How do I “stay on track”?

Staying on track means:

  • completing your scheduled screenings
  • following through on recommended next steps

We coordinate everything and send reminders to help you stay consistent.

11. How much does Livolab cost, and what’s included?

Livolab is offered at a simple, transparent monthly price.

Your membership includes:

  • your screening programme
  • all programme screening tests
  • coordination and reminders
  • doctor review of results
  • access to the Livolab Bonus

12. Can I cancel anytime?

Yes, you may cancel anytime. Your health data is encrypted, securely stored, and handled in accordance with healthcare data protection standards. We do not sell your data.

13. Is my data secure?

Yes. Your data is securely stored and handled according to healthcare data protection standards. We do not sell your data.

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